LEGAL & COMPLIANCE

Privacy Policy

How we collect, use, and protect your information at HydroGuard Exterior.

EFFECTIVE DATE: [Date]

CURRENT POLICY

Your Privacy Matters

Effective Date: [Date]
Business Name: [Business Name]
Website: [Website URL]

[Business Name] (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, request a quote, schedule a service, contact us, or communicate with us by phone, email, or text message.

1. Information We Collect

We may collect the following information when you use our website or services:

Name
Phone number
Email address
Property address or service location
Service details, such as pressure washing, driveway cleaning, roof cleaning, gutter cleaning, house washing, patio cleaning, or other exterior cleaning requests
Photos or descriptions you provide related to your property or requested service
Payment or billing information, if applicable
Messages, inquiries, appointment requests, and communication history
Website usage information, such as browser type, device type, pages visited, and general analytics data

2. How We Use Your Information

We use your information to:

Provide pressure washing and exterior cleaning services
Respond to quote requests and customer inquiries
Schedule appointments and send service reminders
Send appointment confirmations, updates, follow-ups, invoices, and customer support messages
Improve our website, services, and customer experience
Process payments, if applicable
Comply with legal, regulatory, or business obligations
Send promotional or marketing messages only where permitted and with proper consent

3. SMS/Text Message Communications

By submitting a form on our website, requesting a quote, scheduling a service, or providing your phone number, you may choose to receive SMS/text messages from [Business Name]. These messages may include appointment confirmations, service reminders, quote follow-ups, customer support messages, promotional offers, and other service-related updates.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at [Phone Number] or [Email Address].

4. No Sharing of SMS Consent or Mobile Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Mobile phone numbers, SMS opt-in data, and text messaging consent will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. When We May Share Information

We may share limited information only when necessary to operate our business, such as with:

Service providers who help us operate our website, scheduling, payment processing, customer management, or communication systems
Contractors or team members who help provide our services
Legal or regulatory authorities when required by law
Business advisors, accountants, or legal professionals when needed for business operations

These parties are only allowed to use the information as necessary to provide services to us or as required by law.

6. Cookies and Website Tracking

Our website may use cookies, pixels, analytics tools, or similar technologies to improve website performance, understand visitor behavior, and improve our marketing. You can disable cookies through your browser settings, but some website features may not function properly.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Choices

You may contact us to request that we update, correct, or delete your personal information, subject to any legal or business recordkeeping requirements.

You may opt out of SMS messages at any time by replying STOP. You may also contact us directly at [Phone Number] or [Email Address].

10. Children’s Privacy

Our services are intended for adults and property owners or authorized representatives. We do not knowingly collect personal information from children under the age of 13.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those third-party websites.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

[Business Name]
Phone: [Phone Number]
Email: [Email Address]
Website: [Website URL]
Service Area: [City/State or Service Area]

Phone: [Phone Number] | Email: [Email Address]